Terms of Service

Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of Hijack's intelligence platform and related services (collectively, the "Services"). By accessing or using the Services, you agree to these Terms. If you do not agree, do not use the Services.

You also agree to our Privacy Policy and, where applicable, our Cookies Policy. Together, these documents form a binding agreement between you and Hijack.

Additional policies: Acceptable Use, Billing & Refunds, DMCA / Copyright, and Law Enforcement & Government.

Eligibility and Account

To use the Services, you must:

• Be at least 18 years old (or the age of majority in your jurisdiction)
• Have authority to enter into these Terms
• Provide accurate registration information and keep it current
• Safeguard your credentials and devices
• Notify us promptly of suspected unauthorized access
• Use the Services only in compliance with applicable law

You are responsible for activity under your account. We may suspend or terminate accounts that violate these Terms or threaten the security or integrity of the Services.

Sessions. For security, completing a new sign-in may end other active sessions tied to your account. Only use the Services from environments you control.

Service Description

The Services may include tools for professional investigation workflows, data enrichment, and related automation. Features, integrations, and availability may change. We do not guarantee uninterrupted, error-free, or complete results.

Output may depend on third-party data providers and public or licensed sources. We do not warrant the accuracy, completeness, or timeliness of any result. You are responsible for validating information and for how you use it.

Subscriptions, Billing, and Fair Use

Access to certain features may require an active subscription or entitlement. Fees, renewal terms, and payment methods are presented at purchase or in your account. Unless stated otherwise, subscription fees are non-refundable except where required by law.

Payment processing. Payments are collected and processed by independent third-party payment providers (for example Qyzar). Hijack does not store your full card or bank details on our servers. Those providers' terms of service, privacy policies, and dispute processes apply to checkout, refunds, and payment-method management. We may add or change payment partners with notice where appropriate.

We may apply technical or usage limits (for example, per-account rate limits on specific integrations) to protect platform stability, comply with vendor terms, and prevent abuse. Exceeding limits may result in throttling or suspension.

Acceptable Use

You agree not to use the Services to:

• Violate applicable law or infringe others' rights
• Stalk, harass, discriminate against, or harm any person
• Obtain or use data in violation of privacy, employment, credit, or sector-specific rules that apply to you
• Circumvent security, authentication, rate limits, or billing controls
• Probe, scrape, or overload our systems without authorization
• Resell, sublicense, or redistribute access except as we expressly permit
• Use the Services in embargoed jurisdictions or for prohibited end uses where restricted by law

Serious or repeated violations may lead to immediate termination and cooperation with authorities where required.

The full Acceptable Use Policy contains additional examples, high-risk use rules, and reporting instructions.

Intellectual Property

The Services, including software, branding, and documentation, are owned by Hijack or its licensors and are protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable right to access and use the Services during your subscription, subject to these Terms.

Data, Privacy, and Your Obligations

Our collection and use of account and platform data is described in the Privacy Policy. You are solely responsible for ensuring that your use of the Services—including any features or workflows you enable—complies with laws and agreements that bind you (including consent, purpose limitation, and data minimization where applicable).

Permitted Use and Professional Standards

The Services are intended for legitimate professional, security, fraud-prevention, and investigative purposes where you have authority to perform such work. You represent that you will not use outputs from the Services as the sole basis for decisions with legal or similarly significant effects on individuals unless you have undertaken independent verification and comply with laws applicable to you.

You are responsible for obtaining and documenting any internal approvals, client consents, or jurisdictional assessments required for your use case. We may request reasonable information to confirm eligibility or investigate suspected misuse.

Authorized Access (Website & Product UX Only)

Interactive use only. You may access and use the Services only through the normal, interactive experience we provide on hijack.gg and in our authorized in-product interfaces (the "UX") while signed in as permitted by your account. Use must reflect genuine human-directed activity through that UX—not an automated or headless substitute for it.

No unauthorized automation. Without our prior written consent, you must not operate or use bots, scripts, scrapers, crawlers, batch or scheduled jobs, Robotic Process Automation (RPA), headless browsers, extension-driven automation, or other tools that automate interaction with the Services, harvest or extract data at scale, circumvent the intended UX, or collect outputs for resale, republication, redistribution, database building, or commercial re-use outside what the UX expressly allows. You must not call undocumented or internal endpoints, reverse engineer client–server traffic to replay or bulk-export requests, mirror our product for third parties, or train competing models on our outputs without permission.

API availability. We do not currently offer a generally available, documented customer API. We may introduce a defined API program in the future; if we do, it will be subject to separate published terms and technical limitations. Until and unless we expressly authorize you in writing under such a program, there is no exception to the interactive-UX requirement above.

We may block, throttle, or terminate accounts involved in unauthorized automation or circumvention of access, authentication, or rate limits. Assistive technologies used solely to accommodate disabilities are not limited by this section.

Your Content and Feedback

Your inputs. You keep ownership of information you submit through the Services (such as text or files you enter in the product and account details). To run the platform, you grant Hijack a non-exclusive, worldwide, royalty-free license to host, transmit, and otherwise handle those inputs only as needed to provide the Services you request and to maintain security and abuse prevention. You represent that you have the rights and, where required, the lawful basis to submit that information and to grant this license.

Feedback. If you voluntarily send us ideas, suggestions, or other feedback about the Services, you grant Hijack a perpetual, irrevocable, worldwide, royalty-free license to use that feedback for any purpose—including to improve, develop, or market the Services—without obligation to pay or credit you, except where prohibited by law. This applies only to feedback you choose to give us; it does not give us ownership of your pre-existing intellectual property or change the license above for data you submit solely to use the product.

Communications and Notices

You consent to receive transactional and operational communications (security alerts, billing, policy updates) electronically at the email associated with your account. Marketing communications, where sent, will comply with applicable opt-out requirements.

Sanctions, Export, and Restricted Territories

You may not use, export, re-export, or transfer the Services or technical data except as authorized by applicable export control and sanctions laws. You represent that you are not located in, under the control of, or a national or resident of any country or region embargoed or restricted for such transactions, and that you are not on any government denied-party list.

Copyright and DMCA Notices (U.S.)

If you believe content on or accessible through the Services infringes your copyright, you may send a notice to legal@hijack.gg with the information required by 17 U.S.C. § 512(c)(3). We may remove or disable allegedly infringing material and terminate repeat infringers where appropriate. Counter-notices may be submitted as provided by law.

Force Majeure

We are not liable for failure or delay resulting from events beyond our reasonable control, including acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, pandemics, infrastructure failures, or shortages of transportation, facilities, fuel, energy, labor, or materials.

Assignment, No Waiver, Severability, Entire Agreement

You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations in connection with a merger, acquisition, or sale of assets. Failure to enforce any provision is not a waiver. If a provision is held invalid, the remainder remains in effect.

These Terms, together with the policies linked herein, are the entire agreement between you and Hijack regarding the Services and supersede prior oral or written understandings on that subject.

Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, HIJACK DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HIJACK WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES.

Where liability cannot be excluded, our aggregate liability arising out of these Terms or the Services in any twelve (12) month period is limited to the greater of (a) the fees you paid to Hijack for the Services during that period or (b) one hundred U.S. dollars (USD $100), except where prohibited by law.

Indemnity

You will defend, indemnify, and hold harmless Hijack and its affiliates, officers, and employees from claims, damages, and expenses (including reasonable attorneys' fees) arising from your misuse of the Services, violation of these Terms, or violation of applicable law.

Termination

We may suspend or terminate access for conduct that risks the Services or other users, or for non-payment or breach. You may stop using the Services at any time. Provisions that by nature should survive (e.g., disclaimers, limitations, indemnity) will survive termination.

Changes

We may modify these Terms. We will update the "Last updated" date and, where required or appropriate, provide additional notice. Continued use after changes take effect constitutes acceptance unless applicable law requires otherwise.

Dispute Resolution

Before initiating any formal proceeding, you agree to contact us at legal@hijack.gg and attempt to resolve the dispute in good faith for at least thirty (30) days. If the dispute is not resolved, exclusive jurisdiction and venue (or binding arbitration, if specified in your enterprise agreement) will apply as stated at checkout or in a separate written agreement. Consumer mandatory rights in your jurisdiction remain unaffected where they cannot be waived.

General

These Terms are governed by the laws chosen for contractual disputes as we designate in your order flow or enterprise agreement (if any), excluding conflict-of-law rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.